Each morning, scans AC maintenance jobs scheduled exactly 2 days from today and, if the forecast for that day is below the cold cutoff for either tech bucket (75°F sales tech, 70°F service techs), emails the office a list so customers can be called and rescheduled before the tech arrives. Same thresholds as the Weather tab — the alert can never disagree with what the dispatcher sees in the UI. Email goes to everyone subscribed to the “Cold-Day Alerts” category in the Notification Recipients table below (env-var fallback used if nobody is subscribed).

Controls whether the sales tag (Chris, dedicated estimator) can be booked for maintenance and/or service calls — each has its own switch below. The sales tech tag (Raphael and other reps in the opportunity-call rotation) is never affected by these switches. Estimates are always allowed regardless of either setting. Turn a switch OFF to keep Chris's calendar clear of that booking type across voice, chat, the booking widget, and the club booking widget.

Which Claude model the tech dashboard uses when a tech clicks “Enhance with AI” on a job. Higher tiers produce smoother customer-facing writing on complex jobs but cost more per polish. Changes take effect on the next Enhance click — no redeploy needed.

Each booking widget can show a different number of days into the future. Smaller numbers feel more immediate; larger numbers let customers plan further out. Hard ceiling: 60 days (infrastructure cap on weather climatology). Changes take effect on the next customer session — no redeploy needed.

Optional per-service end-date for the club booking calendar. When set, the widget hides any date after the cutoff for that service. Leave blank to use the booking horizon (configured above) as the only window. The active campaign is highlighted with a green dot. Cutoff applies only to NEW club bookings — customers being moved by the office (e.g. cold-day reschedule) always see the full horizon.

Sets the system age at or above which a sales tech becomes eligible for a Comfort Club member's booking. Keep it at 10+ to reserve sales techs for older systems (the default). Lower it during slow stretches so sales techs can fill empty calendar days on newer systems. Changes take effect on the next club booking — no redeploy needed.

Per-day office hours that drive the voice AI's after-hours greetings and callback wording. Open/Close define the business window; Evening Cutoff splits “we'll call you back tonight” (between Close and Cutoff) from “we'll call you back in the morning” (after Cutoff). Mark a day Closed for full-day closure. Changes save immediately and apply to the next call.

Which weekdays the sales tech (Raphael) can be booked — across every channel (voice, chat, booking & club). Uncheck a day to stop offering it. Default is Mon–Thu (no Friday). Saturday is handled separately by the “saturday tech” setup and Sunday is never a work day, so neither is listed here. Changes save immediately and apply to the next booking.

Add one or more email addresses and choose which notifications each should receive. Check or uncheck any box to toggle a subscription — changes save automatically. If no one is subscribed to a category, notifications fall back to the default office email.